To be a supplier of general public solutions DVLA’s relationship with its prospects is significant to its achievements. Through substantial stakeholder engagement, it really is obvious that DVLA’s customers are In general really happy with essential regular on the net transactional services which include implementing for or renewing a driving licence; DVLA provides a number of economical, digitised solutions that process substantial volumes of transactions precisely and at rate.

The assessment observed that a strategic technique of this nature would empower DVLA to tactic performance at an organisational stage and systematically pursue effectiveness initiatives. This could in time enable downward force on expenditures, and For that reason on expenses to consumers.

various levels of engagement at stakeholder boards wherever it had been typically felt that DVLA was in ‘broadcast as opposed to listening manner’

solid evidence of a robust Finding out and progress providing throughout roles, especially in the digital functionality

conducting normal wholesale review of DVLA’s costs to be able to advise a strong, extensive-term fees system and following existing approvals procedures for virtually any needed improve

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The evaluate noticed live consumer interactions and mentioned inefficiencies in the process. This was backed up by many discussions with stakeholders such as health-related charities that have had connection with the process, and who gained an important variety of queries from customers navigating the services.

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Make contact with DVLA Use this support to discover the proper phone number, electronic mail or postal deal with for DVLA. They might assist with things like:

The DVLA’s commitment to help the DfT check car details AI tactic is an indication of Advantages the place there is closer cooperation.

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